Shipping & Returns

Shipping

• Shipping area: Canada only.
• Carrier: Canada Post, with a tracking number emailed to you as soon as your order ships.
• Times: as each bag is prepared with care, your order ships within 2–4 business days. Allow a further 2–7 business days depending on your province.
• Standard shipping (Canada Post — Expedited Parcel): free on orders of CA$125 and over, $12 below that.
• Express shipping (Canada Post — Xpresspost): $20. Your order ships the next business day, then arrives within 1–3 business days in most cities (longer in remote areas).
• Shipping fees are subject to applicable taxes (GST/HST/QST) and are shown before payment.

Order tracking

As soon as your order ships, you receive an email with your Canada Post tracking number. You can also check the status of your orders at any time from your account.

Returns & exchanges

• You have 30 days after delivery to return an item.
• The item must be unworn, in its original condition, with its protective pouch.
• Write to us at contact@brume-store.com with your order number — we will send you the return instructions within 2 business days.
• Refunds are issued to the original payment method within 5–10 business days after the item is received and inspected.
• Return shipping is at the customer's expense, except in the case of a defect or an error on our part.

Defective items

Every piece is inspected before shipping. If you nevertheless receive a defective item, contact us within 7 days with photos: we will cover the return and offer an exchange or a full refund, shipping included.